FAQ
Below you'll find the answers to our most received questions! Do you still have questions? Contact us here.
Ordering online
Yes we do! North American and South American orders are shipped from our warehouse in USA, while all other orders are shipped from Italy.
Your order will usually take 5-6 business days to arrive.
Sustainability is about more than material. For a frame to be worn for as long as possible, the fit, comfort, style, and prescription type needs to be just right for you. That's why all of our glasses and clip-ons only can be purchased exclusively from our carefully selected and experienced retailers. Find store here
Product
Size can be personal, and we always recommend going after what feels most comfortable to you. If you still need some general guidelines, check out our guide below!
The size we list is the frame’s lens diameter (in mm): the width of one lens at its widest point.
General Size Guide
Narrow → 40-48 mm
Average → 49-54 mm
Wide → 55-58 mm
Oversized → > 58 mm
If your sunglasses have polarized lenses, this is always specified in the description on the product page.
All of our sunglasses and magnetic sun clip-ons have full protection against harmful UV-light.
Returns
We think you’ll love your new frames! But if not, you can decide to return any product purchased on eco-eyewear.com for a full refund within 45 days of receipt.
Contact our support team using the customer support links below. Let us know your order number and we'll provide you with a shipping label and instructions.
For returns of products purchased at eco-eyewear.com, return is free. Please contact customer service with your order number and you'll revieve a prepaid shipping label by email.
Payment
We accept the following payment options:
VISA
MasterCard
American Express
Apple Pay
Google Pay
Shop Pay
Diners Club International
Discover Card
PayPal
Elo
For our EU site, we're currently only accepting orders in EUR.